About Util-Assist
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With a full suite of professional services and managed services, Util-Assist is shaping the utility of the future.
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Founded in 2005, Util-Assist was established during a pivotal moment when a local government moved to mandate smart meters in every home. From day one, our mission has been to support and protect utility interests as they navigate complex technology transitions. Our deep expertise in advanced metering infrastructure (AMI) has positioned us as a trusted advisor to electric, water, and gas utilities across North America. Operating in the middle ground between vendors and utilities, we provide end-to-end professional services—from strategy and procurement to deployment and optimization–helping utilities manage large-scale projects with confidence.
We have continually evolved our offerings to stay ahead of your changing needs.
In 2007, we launched a managed service for utility billing and call center support, now known as CustomerAssist. Two years later, we introduced “Sync Operator Services” (now SyncAssist) to address AMI exception management and data synchronization. In 2014, on the heels of a devastating ice storm, we established PowerAssist to support utilities with better outage communications. And in 2020, in response to growing security threats, we introduced SecureAssist to help safeguard utility critical infrastructure.
Util-Assist is a wholly owned subsidiary of Alectra Energy Services, a branch of the Alectra Inc. family of companies providing non-regulated energy services. Alectra Utilities is the second largest municipally owned electric utility by customer base in North America.
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Our Mission
To develop simplified solutions that position our clients as leaders in efficiency, innovation and conservation.
Our Vision
To be the trusted partner in driving digital innovation that reshapes the utility landscape.
Our Values
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Deliver Excellence
We strive for the highest standards in everything we do, delivering exceptional quality, innovation, and results that our clients can trust.
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Put People First
We prioritize relationships—with our clients, partners, and team—fostering a supportive and collaborative environment where people thrive.
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Do the Right Thing
Integrity guides every decision we make. We act with honesty, accountability, and a commitment to doing what’s right.
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Be Humble
The best solutions start with listening. By putting the ego aside and truly hearing our customers’ needs, we build stronger partnerships and deliver meaningful results.
It’s Our 20th Anniversary!
This year marks a major milestone—our 20th anniversary. From our beginnings in 2005 to becoming a trusted partner to utilities across North America, our journey has been defined by innovation, resilience, and a relentless commitment to our clients. Take a look back on the key moments that shaped our story.
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Complex challenges demand clear solutions. With expert guidance and hands-on support, we help you navigate change with clarity — integrating technology, data, strategy, and people to deliver measurable results. Shape the future of your utility with Util-Assist’s professional and managed services.