Jessica is Director, Customer Service and is responsible for providing customer-focused strategies to the Util-Assist operations teams, which includes the call centre, sync operator, PowerAssist and billing departments.
Jessica is the primary intermediary between Util-Assist clients and Util-Assist operations, and she ensures that service level agreements are translated into actual deliverables. Jessica joined Util-Assist in 2014 as a project manager where she successfully worked on a variety of projects including CIS conversions and implementation, as well as AMI and MDM projects. Jessica was promoted to Director, Customer Service in 2016 with a focus on call centre and billing services. This role has recently expanded to cover all Util-Assist operations services.