From Strain to Strength
How Utility Customer Service Departments are Solving Resourcing Challenges

Wednesday, December 4, 2024 1:00 PM – 2:00 PM

(UTC – 4:00) Eastern Time (US & Canada)

The utility industry is at a crossroads. With 72% of energy employers struggling to find talent, 40% of contact centers citing staffing issues as a top challenge, and the looming retirement of half of the workforce over the next 5-10 years, maintaining high-quality customer service is becoming increasingly difficult. Meanwhile, customer bases are expanding with new meters and services, and billing processes are becoming increasingly complex.

But there is a solution, and many utilities are already taking action.

    • 46% of organizations outsource operations
    • 52% of executives outsource business functions
    • 57% of executives plan to increase their budget for managed services

In this webinar, you will hear directly from panelists at peer NorthStar utilities who have successfully navigated challenges by outsourcing services. Learn how they managed workloads with fewer staff, reduced costs, and improved efficiency. Our expert panel will share actionable insights and strategies to help you streamline operations and boost customer satisfaction.

Key topics:

    • The current utility workforce landscape
    • The benefits of outsourcing
    • How to select the right outsourcing partner
    • Preparing for the future of customer experience by introducing digital channels that allow customers self-service options

 

Don’t miss out—register today and discover how you can strengthen your utility’s customer service with innovative, scalable solutions.