Util-Assist’s services merge technology with strategy to streamline processes, boost productivity, enable data-driven business decisions, and deliver enhanced customer experiences, transforming how utilities operate and deliver value to their customers.

Founded in 2005,  Util-Assist was established at a transformative time when a local government mandated a smart meter on every home. From day one, our goal has been to protect and advance utility interests as they navigate complex technology transitions. With hands-on experience in over a hundred advanced metering infrastructure (AMI) projects, we have earned a reputation as a trusted advisor to electric, water, and gas utilities across North America. Today, we deliver end-to-end professional services that guide utilities through every phase of large-scale AMI projects—from strategy and procurement to deployment and optimization, unlocking the full value of AMI and associated technologies.

Driven by innovation and a deep understanding of the utility industry, we have continually expanded our offerings to meet the evolving needs of utilities.  In 2007, we launched a managed service for utility billing and call center support, now known as CustomerAssist. Two years later, we introduced “Sync Operator Services” (now SyncAssist) to address AMI exception management and data synchronization. In 2014, on the heels of a devastating ice storm, we established PowerAssist to support utilities with better outage communications. And in response to growing security threats, we introduced SecureAssist in 2020 to help safeguard utility critical infrastructure.

Today, Util-Assist continues to lead with insight, delivering smart, simplified solutions that help utilities thrive in an increasingly complex and connected world.

Util-Assist is a wholly owned subsidiary of Alectra Energy Services, a branch of the Alectra Inc. family of companies providing non-regulated energy services. Alectra Utilities is the second largest municipally owned electric utility by customer base in North America.