Service Partners

Holistic Physical Security to Keep Utility Infrastructure Safe and Secure

As physical security threats to the electric grid continue to rise, Util-Assist and Acumen have partnered to help ensure the safe and reliable supply of electricity across North America. Strong physical security programs enhance a utility’s public image while ensuring safety to site and staff. Through SecureAssist and Util-Assist’s partnership with Acumen, utilities have the ability to proactively identify and address potential threats and vulnerabilities.

About Acumen

Since 1984, Acumen (formerly AESI-US, Inc.) has provided engineering, technical and management solutions to over 600 utilities and critical infrastructure operators across the world. With an organizational matrix of engineers, technicians, management, and consultants from a variety of roles in distribution, transmission, generation, and system operations, Acumen engages in conducting physical security risk assessment, developing physical security strategies and governance, and developing physical security plans to mitigate risks, threats and vulnerabilities to meet North American Electric Reliability Corporation (NERC) standards.

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Enhancing the Customer Journey with a Leading CIS Solution

Through an agreement with NorthStar Utilities Solutions (NorthStar), a division of Harris Computer Systems, Util-Assist is a NorthStar business partner for managed billing services and customer service powered by NorthStar’s industry-leading Customer Information System (CIS). The difficulty of keeping pace with technology changes, combined with post-pandemic staffing challenges, has many utilities seeking a model where utility billing functions and customer service can be enhanced by specialist services.  With years of experience providing hosted NorthStar services to our utility clients, this partnership positions Util-Assist to extend managed services to utilities that might not otherwise be able to take full advantage of NorthStar’s sophisticated billing system.

About NorthStar Utilities Solutions

For over 45 years, NorthStar Utilities Solutions has designed and developed utility billing software for small- to mid-sized municipal utilities. NorthStar’s best-of-breed software and a large ecosystem of tightly integrated, purpose-built applications provide utilities with flexible, industry-leading features and functions that maximize efficiency and deliver significant ROI.

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Digitally Transforming Customer and Workforce Relationships

Util-Assist’s partnership with SEW offers the utility industry a reliable pathway to transform customer and workforce relationships. Utilities looking to implement SEW’s industry-leading digital customer and workforce experience platforms can rely on Util-Assist’s breadth and depth in utility system integration and expertise in advanced metering infrastructure (AMI). By harnessing digital technology, SEW and Util-Assist are helping utilities adopt innovative strategies to build meaningful customer relationships through personalized experiences, superior self-service, improved operational efficiency, and intelligent workforce management.

About SEW

SEW, with its innovative and industry-leading cloud platforms, delivers the best Digital Customer Experiences (CX) and Workforce Experiences (WX), powered by AI, ML, and IoT analytics, to global energy, water, and gas providers. At SEW, the vision is to Engage, Empower, and Educate billions of people to save energy and water, partnering with businesses to deliver platforms that are easy-to-use, integrate seamlessly, and help build a strong technology foundation that allows them to become future-ready.

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Safeguarding Substations and Mission-Critical Utility Infrastructure

Util-Assist and Systems with Intelligence (SWI) have partnered to revolutionize how electric utilities secure substations and other mission-critical utility infrastructure. SecureAssist combines SWI’s best-in-class technology with Util-Assist’s security monitoring and response services, delivering a turnkey solution to utilities that deters, detects, and defends against break-ins, vandalism, theft, and trespassing. The multi-layered security solution is specifically designed for utilities, with AI technology and 24/7 service delivered by agents with an advanced understanding of utility and distribution systems.

About SWI

Systems With Intelligence Inc. is a global provider of Touchless™ monitoring solutions for electric utility applications. SWI systems collect and analyze the data that allows utilities to increase safety and reliability while reducing operating costs. Coupling thermal monitoring and visual imaging technology with advanced analytic algorithms, Systems With Intelligence solutions automate remote site monitoring. Systems With Intelligence products are engineered to operate in the harshest environments, withstand high levels of electromagnetic interference, static discharge and voltage surges found in industrial applications to ensure uninterrupted operation, providing a monitoring system that operates reliably and connects seamlessly allows customers to remain focused on their operations.

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