Managed Services
Content
As technology evolves and customer expectations rise, utilities are challenged to adapt faster than ever.
Util-Assist’s managed services help you stay agile, control costs, and maintain focus on delivering safe, reliable service. With the right expertise and technology behind you, you can reduce operational risk and improve efficiency while elevating the customer experience.
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PowerAssist
PowerAssist is a 24/7 outage contact center that delivers real-time updates and restoration estimates, empowering customers with choice and reinforcing trust, transparency, and peace of mind.
- 24/7 communications or flexible after-hours services
- Inbound and outbound digital channels (social media, SMS, etc.)
- Live agents trained in utility operations for customer satisfaction
- AI agents for fast, automated responses
- Affordable shared resource model
- Scalable for widespread outages
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CustomerAssist
CustomerAssist is your trusted managed services partner for utility operations.
- Agents with deep operational knowledge
- AI-powered automation for fast, consistent responses at scale
- Flexible solutions (end-to-end or fee-per service)
- Business continuity and resilience
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SecureAssist
Prevent substation theft and vandalism, extend the life of valuable assets, and reduce safety risks with AI-powered video monitoring services.
- Real-time threat detection
- Immediate response through site-focused action plans
- Enhanced operational confidence
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SyncAssist
Don’t let exceptions interrupt the flow of your meter-to-cash cycle.
SyncAssist delivers end-to-end support, exception management and accurate meter data synchronization that ensures your metering infrastructure runs smoothly, efficiently, and with complete visibility.
- Boost AMI performance
- Resolve issues faster
- Enhance visibility and reporting
- Focus on higher priorities with our turnkey services
Case Study
“Our partnership with PowerAssist has been an unmitigated success. The agents are valuable extensions of both our customer service and operations teams, and we’ve leapt forward in our technological capabilities without needing to own or master any new systems.”
14,000+ customers
Supported across multiple Ontario municipalities
9 months
To expand from pilot to full outage-management service
Frequently Asked Questions
Managed Services are ongoing, outsourced solutions that allow utilities to delegate specialized operations—such as outage management, AMI operations, and customer billing—to industry experts. This helps utilities reduce risk, control costs, and improve performance without overburdening internal teams.
Yes. Each service is designed to be flexible and scalable. We tailor our support to match your utility’s size, systems, and unique needs, ensuring you receive the right level of assistance.
Our team handles the setup and transition process, working alongside your staff to ensure a smooth integration. From there, we provide ongoing monitoring, reporting, and support to keep your operations running at peak performance.
Content
Complex challenges demand clear solutions. With expert guidance and hands-on support, we help you navigate change with clarity — integrating technology, data, strategy, and people to deliver measurable results. Shape the future of your utility with Util-Assist’s professional and managed services.