SecureAssist

WordPress Columns

Content

SecureAssist is a live video monitoring service specifically designed for utilities to protect substations and other critical infrastructure.

Utility substations and other remotely operated, unattended facilities across North America are increasingly targeted for theft, vandalism, and break-ins, creating risks that drive up repair costs and compromise service reliability. Using leading-edge technology, SecureAssist identifies and addresses physical threats in real-time.

  • Real-time threat detection
  • Immediate response through site-focused action plans
  • Enhanced operational confidence

See SecureAssist in Action

Find out why utilities are trusting SecureAssist to protect their most critical physical assets – schedule a demo today.

"*" indicates required fields

Name*

Defense-In-Depth Design

Traditional security cameras are a great start to protecting your facility, but an unmonitored camera can only record an incident, not prevent it. With its defense-in-depth design, SecureAssist delivers multiple protective layers to keep your facility secure. If one layer of security fails, another line of defense is in place to prevent an intrusion.

  • 1. Deter

    We work with you to make site security features, such as signage, lighting, and cameras, evident to would-be intruders before they jeopardize your facility.
  • 2. Detect

    AI algorithms and video analytics monitor all camera feeds 24/7 and alert a live agent the moment suspicious activity is detected.
  • 3. Actively Deter

    Our agents use security lights and loudspeakers to make it clear to intruders that they are being monitored.
  • 4. Defend

    In the final line of defense, our operators dispatch police or utility crews to the scene.
Read Business Case: The Case for Outsourcing Video Surveillance

Turnkey Services

Leave the worries, complexities, and ongoing hassles of security management to us – we’ll handle every aspect of solution deployment, from system design through daily monitoring. With SecureAssist, you get a comprehensive, end-to-end security solution tailored to your specific needs. Our turnkey services include:

  • System design

    Our security specialists analyze your site and work with you from the ground up to design a secure facility. 

  • Procurement and installation

    We source, configure, and install all necessary hardware and software, ensuring everything is optimized for maximum performance and protection.
  • 24/7 monitoring and management

    Our security command center promptly counters intrusions and other breaches around-the-clock, providing unparalleled protection to safeguard your business.
  • Custom-developed action plans

    We develop detailed, customized response procedures based on your specifications, ensuring every incident is managed consistently and in line with your protocols.
  • Dispatching and incident reporting

    We coordinate dispatch of security personnel and police while delivering detailed, timely incident reports to keep you informed and in control.
Read Whitepaper: Substation Security with SecureAssist

Case Study

Case Study

Solutions Provided
SecureAssist

“Since deployment of SecureAssist in early 2023, the number of successful thefts has dropped to zero.”

3 deployments

Urban utilities, suburban distribution, and renewable facilities protected

$250,000+

Saved annually through theft and vandalism protection

Read Case Study

Frequently Asked Questions

Every facility intrusion results in some level of damage with an associated cost:

  • Graffiti remediation can range from several hundred to thousands of dollars, depending on the square footage that is marred
  • Substation fence repairs (including copper ground replacement) can range from several thousand dollars to tens of thousands, depending on the damage
  • Substation structural ground repairs can cost several thousand dollars
  • Substation transformer neutral and other conductor repairs can cost in the tens of thousands (substation isolation is required and equipment will need to be tested)
  • If a substation fire ensues, damage can range into several hundred thousand dollars
SecureAssist helps you save money by significantly reducing your annual repair costs and lowering operating expenses through the use of advanced, cost-effective security technologies. With Util-Assist’s latest applications and equipment, you avoid large upfront investments in new technology. Outsourcing to SecureAssist is also more economical than managing security in-house, eliminating the need for ongoing staff training, reallocation of internal resources, and the risk of costly mistakes due to unfamiliarity with video monitoring tools. 

By handling intrusion triage and daily monitoring, SecureAssist not only protects your assets but also frees your team to focus on their core responsibilities — all while reducing your overall security spend.

SecureAssist saves you valuable time by handling security monitoring, real-time incident triage, and response, allowing your staff to focus on safely and efficiently operating your electricity infrastructure. Our dedicated team ensures faster intervention during incidents, leveraging direct relationships with local police to expedite dispatch without burdening your staff with 911 calls. 

With control rooms already stretched thin due to evolving technologies like SCADA, OMS, and AMI, SecureAssist eliminates the need for your highly trained personnel to act as security guards. 

We also manage all related paperwork, providing monthly site reports, detailed incident documentation, and court-ready evidence if needed, further reducing administrative workload for your team.

View More FAQs

Content

See SecureAssist in Action

Find out why utilities are trusting SecureAssist to protect their most critical physical assets—schedule your SecureAssist demo today.

Book My Demo