Util-Assist News

The utility sector is facing unprecedented pressures—resource shortages, looming retirements, and rising customer expectations. With 72% of energy employers struggling to find talent, 40% of contact centers citing staffing issues as a top challenge, and the looming...

Utility substations are emerging as prime targets for theft, vandalism, and sabotage from a range of threat actors. In the absence of robust security standards or regulations for distribution substations, utilities must determine for themselves the best way to secure...

Util-Assist is proud to announce that we have been named on the 2024 list of Best Workplaces in Professional Services after a thorough and independent analysis conducted by Great Place to Work® Canada.The Best Workplaces in Professional Services list is based on...

For the third year in a row, we are thrilled to announce that Util-Assist has been re-certified by Great Place To Work®. We are especially proud of this continuing recognition since certification is solely based on our employees’ perceptions and their survey results....

Sault Ste. Marie’s PUC Distribution Inc. (PUC) received the prestigious Innovation Excellence Award during this year’s Electricity Distributors Association (EDA) Awards Ceremony in Toronto. The award recognized PUC’s groundbreaking Sault Smart Grid project as the...

The 2024 DISTRIBUTECH Conference & Exhibition is one month away, and the Util-Assist team is supercharged to see our clients and partners in person once again! DISTRIBUTECH 2024 will be held February 26 – 29 at the Orange County Convention Center in Orlando, FL....

The latest generation of advanced metering delivers a wealth of data from the grid edge to unlock a world of opportunities for the utility of the future. From electric vehicle (EV) detection to distributed energy resources (DER) support, to customer load...

Following our commitment to remain at the forefront of utility technologies, Util-Assist is pleased to announce the selection of Camect and SureView as the underlying technology providers for SecureAssist, our utility infrastructure surveillance solution developed by...

Util-Assist is proud to announce it has been re-certified as a Great Place to Work for the second year in a row. Util-Assist scored high across all five dimensions measured by the Great Place to Work® Canada survey: credibility, respect, fairness, pride, and...

Util-Assist’s John McClean is speaking at a T&D World webinar sponsored by Systems with Intelligence on a multi-layered approach to physically secure remote substations. Substation break-ins have become a growing concern for utilities as sky-high copper prices...

The 2023 DISTRIBUTECH Conference & Exhibition is just around the corner, and the Util-Assist team is eagerly awaiting the opportunity to convene with our clients and partners once again. DISTRIBUTECH 2023 will be held February 7 – 9 at the San Diego Convention...

NorthStar Utilities Solutions (NorthStar), a division of Harris Computer Systems, and Util-Assist Inc. are pleased to announce a partnership that will offer utilities managed billing services powered by the NorthStar Customer Information System (CIS). For over fifteen...

Util-Assist and SEW announced today that the companies have signed an agreement for Util-Assist to deliver system integration services to clients implementing SEW’s Digital Customer Experience (CX) Platform - Smart Customer Mobile® (SCM®), Digital Workforce Experience...

Util-Assist is proud to announce that we have been certified as a Great Place to Work after a thorough, independent analysis conducted by Great Place to Work Institute® Canada. Earlier this year, Great Place to Work measured the employee experience, corporate culture,...