Insights & Updates

Stay in the know.

Explore the latest updates on Util-Assist’s initiatives, industry leadership, awards, and events. From innovative projects and community impact to company milestones, this is where you’ll find the stories shaping our journey and the future of utilities.

The Future of Outage Communications: Automation, Trust, and the Human Touch
Oct 10, 2025

When it comes to outage communications, utilities face a paradox: customers want instant, accurate updates, but they don’t necessarily want to pick up the phone.

That’s not bad news…
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Visit Us at GridSecCon – Booth #302
Oct 7, 2025

As grid security takes center stage this fall, Util-Assist is at the forefront at GridSecCon 2025, taking place October 7–10 at the MGM Grand in Las Vegas, NV. Visit us at booth #302, where Util-Assist’s John McClean and Paul Wood will showcase SecureAssist, our AI-enabled monitoring service…
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Current Conversations: The Future of Outage Communications
Sept 19, 2025

For utility leaders and operations teams, few challenges carry as much weight as outage communications. Customers expect fast, accurate updates, while utilities balance staffing pressures, new technologies, and the need to maintain trust…
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Driving the AMI 2.0 Conversation: Util-Assist Experts Share Insights Across Ontario
Sept 17, 2025

As utilities look ahead to the next wave of advanced metering infrastructure (AMI), many are now planning for or actively procuring AMI 2.0 solutions. These next-generation technologies are transforming how utilities manage operations, engage customers, and prepare for a smarter grid…
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The Big AMI Question: Upgrade or Replace?
Aug 4, 2025

As first-generation advanced metering infrastructure (AMI) systems approach end-of-life, utilities across North America are facing a pivotal decision: upgrade existing infrastructure or invest in full system replacement? In a recent Factor This article, Util-Assist’s…
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Introducing Current Conversations: Webinars That Spark Utility Insights
June 11, 2025

The utility landscape is rapidly evolving, and staying ahead means staying informed. Current Conversations is our new webinar series designed to illuminate industry trends, power up best practices, and spark meaningful discussions for utility professionals navigating…
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Util-Assist Joins GridSmartCity as Corporate Partner
May 9, 2025

Util-Assist is now a corporate partner of GridSmartCity, a step that reflects our commitment to delivering innovative solutions that empower utilities and support the evolution of the energy grid. GridSmartCity is a collaboration of local distribution companies…
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CustomerAssist Delivers SLA Success Amid Rising Volumes
May 5, 2025

April marked a significant milestone for our CustomerAssist team, achieving full SLA compliance across all client accounts. This accomplishment reflects our ongoing commitment to delivering consistent, high-quality service while fostering a culture of continuous…
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Util-Assist at IUCX 2025: Catch Us at Booth #535 and On Stage
Apr 14, 2025

We can’t wait to connect with utilities and partners in Phoenix at the IUCX Conference 2025, May 6 – 8, and demonstrate how our services can drive real impact for your utility operations. If you’re looking to enhance the customer experience, improve operational…
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Util-Assist – One of Canada’s Best Workplaces™
Apr 11, 2025

It’s official – Util-Assist is not only a great place to work, but one of the best places to work in Canada! Util-Assist has been recognized by Great Place to Work® as one of the 2025 Best Workplaces in Canada, ranking in the top 100 in the 100 to 999 employees…
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Util-Assist Joins SEPA to Advance Clean Energy Solutions for Utilities
Mar 21, 2025

Util-Assist has joined the Smart Electric Power Alliance (SEPA) to reinforce our commitment to helping utilities navigate the evolving energy landscape and accelerate the transition to a clean and modern grid. SEPA is a respected industry non-profit organization…
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Join Us At DISTRIBUTECH 2025 – Booth #4241
Feb 11, 2025

We’re excited to be live and on location at DISTRIBUTECH 2025, the premier event for utilities! Our team will be at booth #4241, in the Ontario Ministry of Economic Development booth, showcasing innovative solutions that enhance outage communications, strengthen…
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From Strain to Strength: How Utilities are Solving Resourcing Challenges
Oct 11, 2024

The utility sector is facing unprecedented pressures—resource shortages, looming retirements, and rising customer expectations. With 72% of energy employers struggling to find talent, 40% of contact centers citing staffing issues as a top challenge, and the looming…
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The ROSI of Live Video Monitoring for Substation Security
Sept 30, 2024

Utility substations are emerging as prime targets for theft, vandalism, and sabotage from a range of threat actors. In the absence of robust security standards or regulations for distribution substations, utilities must determine for themselves the best way to secure…
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Util-Assist Recognized on 2024 List of Best Workplaces in Professional Services
Jul 23, 2024

Util-Assist is proud to announce that we have been named on the 2024 list of Best Workplaces in Professional Services after a thorough and independent analysis conducted by Great Place to Work® Canada. The Best Workplaces in Professional Services list is based on…
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Util-Assist Earns Great Place to Work Certification®
May 9, 2024

For the third year in a row, we are thrilled to announce that Util-Assist has been re-certified by Great Place To Work®. We are especially proud of this continuing recognition since certification is solely based on our employees’ perceptions and their survey results….
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Util-Assist Celebrates Supporting Role in PUC Distribution Inc.’s Award-Winning Sault Smart Grid Project
Apr 29, 2024

Sault Ste. Marie’s PUC Distribution Inc. (PUC) received the prestigious Innovation Excellence Award during this year’s Electricity Distributors Association (EDA) Awards Ceremony in Toronto. The award recognized PUC’s groundbreaking Sault Smart Grid project as the…
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Webinar on Next-Gen AMI: Unlocking the Possibilities
Oct 16, 2023

The latest generation of advanced metering delivers a wealth of data from the grid edge to unlock a world of opportunities for the utility of the future. From electric vehicle (EV) detection to distributed energy resources (DER) support, to customer load…
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Util-Assist Selects Camect and SureView to Optimize SecureAssist
Aug 15, 2023

Following our commitment to remain at the forefront of utility technologies, Util-Assist is pleased to announce the selection of Camect and SureView as the underlying technology providers for SecureAssist, our utility infrastructure surveillance solution developed by…
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Util-Assist is Re-Certified as a Great Place to Work®
May 11, 2023

Util-Assist is proud to announce it has been re-certified as a Great Place to Work for the second year in a row. Util-Assist scored high across all five dimensions measured by the Great Place to Work® Canada survey: credibility, respect, fairness, pride, and…
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T&D World Webinar: Using the Latest Technologies to Detect and Mitigate Substation Threats
Apr 26, 2023

Util-Assist’s John McClean is speaking at a T&D World webinar sponsored by Systems with Intelligence on a multi-layered approach to physically secure remote substations. Substation break-ins have become a growing concern for utilities as sky-high copper prices…
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Util-Assist Partners with NorthStar Utilities Solutions to Offer Managed Services
Jan 5, 2023

NorthStar Utilities Solutions (NorthStar), a division of Harris Computer Systems, and Util-Assist Inc. are pleased to announce a partnership that will offer utilities managed billing services powered by the NorthStar Customer Information System (CIS). For over fifteen…
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Util-Assist Partners with SEW to Deliver Utility Customer and Mobile Workforce Experience (CX & WX) Platforms, Powered by AI/ML
Sept 26, 2022

Util-Assist and SEW announced today that the companies have signed an agreement for Util-Assist to deliver system integration services to clients implementing SEW’s Digital Customer Experience (CX) Platform – Smart Customer Mobile® (SCM®), Digital Workforce Experience…
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It’s Official—Util-Assist is a Great Place to Work®
Jun 10, 2022

Util-Assist is proud to announce that we have been certified as a Great Place to Work after a thorough, independent analysis conducted by Great Place to Work Institute® Canada. Earlier this year, Great Place to Work measured the employee experience, corporate culture,…
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Util-Assist Partners with Systems With Intelligence to Offer a Complete Substation Security Monitoring and Response Solution
Apr 25, 2022

Util-Assist and Systems With Intelligence (SWI), a global provider of visual monitoring solutions for electric utility applications, have entered into a strategic partnership to provide a complete security monitoring and response solution for electric power utilities….
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