The utility sector is facing unprecedented pressures—resource shortages, looming retirements, and rising customer expectations. With 72% of energy employers struggling to find talent, 40% of contact centers citing staffing issues as a top challenge, and the looming retirement of half of the workforce over the next 5-10 years, maintaining high-quality customer service is becoming increasingly difficult. Meanwhile, customer bases are expanding with new meters and services, and billing processes are becoming increasingly complex.
Customer service teams are stretched to the limit, making it harder than ever to deliver exceptional service with fewer resources. But there is a solution, and many utilities are already taking action.
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- 46% of organizations outsource operations
- 52% of executives outsource business functions
- 57% of executives plan to increase their budget for managed services
On December 4 at 1:00 p.m. ET, NorthStar Utilities Solutions (NorthStar) is hosting a one-hour free virtual webinar to equip your utility with innovative insights to close your talent gap while strengthening your customer service department. You will hear directly from panelists at peer NorthStar utilities who have successfully navigated challenges by outsourcing services. Learn how they managed workloads with fewer staff, reduced costs, and improved efficiency. Our expert panel will share actionable insights and strategies to help you streamline operations and boost customer satisfaction.
As an added bonus, by registering and attending the webinar, you’ll be entered for a chance to win one of our fantastic prizes, including one of five $50 Amazon gift cards, Apple AirPods, an Apple Watch, or an Apple iPad!
This webinar offers practical insights and proven strategies to keep your utility customer-focused in this changing landscape, covering key topics such as:
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- The current utility workforce landscape
- The benefits of outsourcing
- How to select the right outsourcing partner
- Preparing for the future of customer experience by introducing digital channels that allow customers self-service options
Don’t miss out – register today and discover how your can strengthen your utility’s service with innovative, scalable solutions.
Wednesday, December 4, 2024 1:00PM – 2:00PM
(UTC – 4:00) Eastern Time (US & Canada)