Util-Assist is a consulting and managed services company that operates in the middle ground between vendors and utility customers.
Util-Assist has been at the forefront of the Smart Grid movement since the very beginning. Established in 2005, Util-Assist was created at a time when the utility industry was at a juncture of rapid change, with the Ontario government set to mandate AMI and time-of-use rates for electricity. Util-Assist seized the opportunity to use industry experience to support utilities and protect their interests by operating in the middle ground between vendors and customers in the electric, water and gas utility industry.
As Ontario was one of the first jurisdictions in North America to mandate Smart Meters be installed on every home, Util-Assist now applies the knowledge we have gained to projects in other provinces and in the United States. To date, Util-Assist has completed over 80 AMI projects.
In 2016, Util-Assist became a fully-owned subsidiary of Alectra Energy Services, a branch of the Alectra Utilities family of companies providing non-regulated energy services. Alectra Utilities is the second largest municipally-owned electric utility by customer base in North America. It is second only to the Los Angeles Department of Water and Power, and serves nearly one million customers in the province of Ontario, Canada.
Util-Assist’s mission is to develop simplified solutions to position our clients as leaders in efficiency, innovation and conservation. We understand the utility perspective and have developed innovative, compelling solutions to address utility needs, increase efficiencies, and ensure best value.
By continually monitoring the evolving industry and keeping pace with technological advances, we have been able to develop new products and services that allow us to consistently meet and stay one step ahead of utilities’ emerging needs. These new solutions include PowerAssist, a 24 x 7 outage management call centre service designed to scale for peak call volumes and widespread outages, Community Conservation Program, an enhanced customer engagement portal that shows customers how much they are consuming, and CustomerAssist for back-end billing, hosting, call centre and data analysis services.