Client Testimonials
“Beyond day-to-day meter data management, we needed technical resources with a solid understanding of AMI data and operations to solve complex challenges. Having just completing a merger between the former Brantford Power and former Energy+ utilities, we turned to Util-Assist for their expertise. Util-Assist’s SyncAssist service has been instrumental in helping us proactively manage exceptions. From creating tailored reports to developing custom rules, Util-Assist has demonstrated deep technical know-how we can rely on. We’ve optimized data flows and resolved synchronization issues effectively, helping to ensure that data is accurate and ready for billing. With Util-Assist managing our day-to-day processes, we can focus on strategic goals, confident that our AMI data management processes are in expert hands.”
“Util-Assist has proven to be an invaluable partner in successfully executing our Advanced Metering Infrastructure (AMI) project. Their support encompassed a comprehensive range of services, including the deployment and integration of a new AMI system for both the electric and water utilities, the implementation of a Meter Data Management System (MDMS), and the coordination with a meter installation vendor. Util-Assist was vital in guiding us through the Request for Proposal (RFP) process, ensuring seamless contracting, and overseeing the intricate system integration and deployment. Their team not only demonstrated an exceptional level of expertise but also exhibited a highly personable approach, making the entire process notably smooth and efficient.”
“We have been working with the Util-Assist team for several years now, and greatly value their strategic advice and support with respect to smart metering, time-of-use billing, Smart Grid and conservation initiatives. We find Util-Assist team members to be professional, approachable and personable; every consultant that we have worked with has demonstrated an enviable and beneficial depth and breadth of knowledge in their area of expertise. We know that regardless of what the utility sector has in store for us next, Util-Assist will be a few steps ahead of the curve, ready to provide suggestions, strategies, solutions, and practical advice.”
“In Util-Assist, we have found a trusted partner who shares our vision for delivering an outstanding customer experience. As system integrator for the deployment of a new leading customer experience platform, Util-Assist supported us through every phase – from project planning through application deployment and hyper-care support. The Util-Assist team took the time to thoroughly understand our unique needs and challenges, and their expertise, professionalism, and dedication have helped us in our journey of transforming how we engage and deliver services to our customers.”
“Util-Assist’s level of service has redefined our expectations for other vendors. For example, for each engagement Util-Assist delivers a summary document that captures all the outcomes of the scope of work. These documents make it easy for our key stakeholders to quickly understand the current state of a project. They’re so useful that we now require all vendors to produce a similar deliverable.”
“Outage calls and after-hours inquiries used to be inefficient, challenging, and customer-frustrating experiences. Today, it’s a complete turnaround. With PowerAssist, our customers now feel genuinely heard, and the restoration process is more transparent and understandable. PowerAssist has become integral to our utility, benefiting both operations and customer service sides.”
“I don’t see how any utility could manage an advanced meter rollout without a partner like Util-Assist to provide guidance and expertise. Util-Assist’s help proved invaluable as we transformed our system to smart grid operations. Not only did Util-Assist enable our organization to be more productive and precise, but their knowledgeable consultants provided support for every step in the process—from expertly managing City Council expectations, to offering valuable insights on how to communicate complex technology to our customers.”
“Working with Util-Assist in the analysis of our meter-to-cash systems and processes was key to improving NBHDL efficiencies and resource utilization. The analysis identified strategic opportunities for efficiencies as well as priorities for closing gaps and mitigating risk. The final report has provided us with a detailed roadmap to implement appropriate change, reduce risk exposure and enable a best practice approach. I highly recommend Util-Assist for their approach, knowledge, and detail of report. Additionally, we have used Util-Assist to assist in expediting the closure of some of the identified gaps.”
PowerAssist’s “persistent efforts and spirit in efficiently handling the high volume of calls and providing updated information regarding crew location and estimation of power restoration demonstrated remarkable teamwork, dedication and commitment under challenging conditions.”
“My experience working with Util-Assist’s team on our meter installation procurement has been very positive. Each team member is experienced, knowledgeable, and responsive. The consultants are approachable and easy to work with, and they keep our project moving forward. Util-Assist delivers excellent value, and I would not hesitate to recommend them.”
“Util-Assist’s experience in the utility industry and its expertise in advanced metering make it an excellent partner in managing our AMI project. Relentless attention to detail ensures smooth execution, and their services provide excellent value for the price. Util-Assist is one of the best service providers I’ve worked with, and I would work with them again on other strategic initiatives with confidence.”
“Util-Assist has always put the needs of our customers first and they have done a great job managing our Residential Demand Response (RDR) program on our behalf over the past three years. With the introduction of In-Home Displays (IHDs) into the program, we felt their knowledge and expertise in both AMI and HAN would further serve our needs.”
“Util-Assist was instrumental to our success in delivering conservation programs to our customers. Util-Assist proved extremely knowledgeable on all conservation initiatives offered in our marketplace and kept us o top of regulatory changes. I strongly recommend Util-Assist to other utilities looking for professional competence and excellent service.”
“One of our VPs called in a wire down situation over the weekend and was impressed with the speed of answer and the service provided [by PowerAssist]… Thank you also for your preparedness in the wake of what could have been a huge outage weekend for us.”
“Our own ability to be customer-focused is further enhanced by the outstanding work that PowerAssist does on behalf of Alectra each and every day… Please pass on our gratitude and appreciation to all your agents who worked tirelessly this weekend to provide outage communication information to our customers and communities we serve.”
“Util-Assist provided exceptional support and guidance in formulating our Conservation and Demand Management Strategy. From helping us with everything from filing annual reports to assisting with delivery agent recruitment, Util-Assist took the hassle out of what is often a time-consuming, complicated process.”
“Util-Assist has been a strategic partner in helping us navigate the complexity of today’s utility environment. Their leadership and insight in business process re-engineering resulted in solid process improvements and a better functioning team.”