Client Testimonials

“Outage calls and after-hours inquiries used to be inefficient, challenging, and customer-frustrating experiences. Today, it’s a complete turnaround. With PowerAssist, our customers now feel genuinely heard, and the restoration process is more transparent and understandable. PowerAssist has become integral to our utility, benefiting both operations and customer service sides.”

Ashley Pereira

Customer Service Manager, Oshawa Power

“Our own ability to be customer-focused is further enhanced by the outstanding work that PowerAssist does on behalf of Alectra each and every day… Please pass on our gratitude and appreciation to all your agents who worked tirelessly this weekend to provide outage communication information to our customers and communities we serve.”

Eric Fagan

Director, External Communications, Alectra Utilities

PowerAssist’s “persistent efforts and spirit in efficiently handling the high volume of calls and providing updated information regarding crew location and estimation of power restoration demonstrated remarkable teamwork, dedication and commitment under challenging conditions.”

Scott Hawkes

President and CEO, FortisOntario

“Util-Assist has been a strategic partner in helping us navigate the complexity of today’s utility environment. Their leadership and insight in business process re-engineering resulted in solid process improvements and a better functioning team.”

Julie Millington

Vice President, Customer Service and Organizational Development, Oakville Hydro Corporation

“How refreshing to work with a firm that isn’t looking for “extra” charges. Util-Assist stands behind the terms of their agreements – several times we thought items could be considered out of scope, but Util-Assist insisted they were included. We have been very happy with the Sync Operator and Consulting services provided by Util-Assist.”

Kevin Orr

Manager, Stations, Metering and Fleet, PUC Services

“Util-Assist has been an amazing partner in our Smart Meter (AMI) journey, working with us in business case development, procurement, contract development, negotiation and strategic consultation. Their management and staff are of the highest quality, providing outstanding customer service and results. I strongly recommend Util-Assist as an AMI/MDM deployment and integration partner.”

Keith Anderson

Contract Manager, New Brunswick Power Corporation

“I don’t see how any utility could manage an advanced meter rollout without a partner like Util-Assist to provide guidance and expertise. Util-Assist’s help proved invaluable as we transformed our system to smart grid operations.  Not only did Util-Assist enable our organization to be more productive and precise, but their knowledgeable consultants provided support for every step in the process—from expertly managing City Council expectations, to offering valuable insights on how to communicate complex technology to our customers.”

Eric Heinrichs

System Electrical Engineer, North Little Rock Electric Department

“Util-Assist provided exceptional support and guidance in formulating our Conservation and Demand Management Strategy. From helping us with everything from filing annual  reports to assisting with delivery agent recruitment, Util-Assist took the hassle out of what is often a time-consuming, complicated process.”

Rene Beaulne

Manager/CEO, Hydro 2000 Inc.

“We have been working with the Util-Assist team for several years now, and greatly value their strategic advice and support with respect to smart metering, time-of-use billing, Smart Grid and conservation initiatives.  We find Util-Assist team members to be professional, approachable and personable; every consultant that we have worked with has demonstrated an enviable and beneficial depth and breadth of knowledge in their area of expertise. We know that regardless of what the utility sector has in store for us next, Util-Assist will be a few steps ahead of the curve, ready to provide suggestions, strategies, solutions, and practical advice.”

Elizabeth Carswell

Manager of Internal Services, Woodstock Hydro

“Util-Assist has always put the needs of our customers first and they have done a great job managing our Residential Demand Response (RDR) program on our behalf over the past three years. With the introduction of In-Home Displays (IHDs) into the program, we felt their knowledge and expertise in both AMI and HAN would further serve our needs.”

Brenda Pinke

Regulatory and CDM Office, Innisfil Hydro

“Working with Util-Assist in the analysis of our meter-to-cash systems and processes was key to improving NBHDL efficiencies and resource utilization. The analysis identified strategic opportunities for efficiencies as well as priorities for closing gaps and mitigating risk. The final report has provided us with a detailed roadmap to implement appropriate change, reduce risk exposure and enable a best practice approach. I highly recommend Util-Assist for their approach, knowledge, and detail of report. Additionally, we have used Util-Assist to assist in expediting the closure of some of the identified gaps.”

Darren Renaud

IT and Billing Manager, North Bay Hydro Distribution Limited

“One of our VPs called in a wire down situation over the weekend and was impressed with the speed of answer and the service provided [by PowerAssist]… Thank you also for your preparedness in the wake of what could have been a huge outage weekend for us.”

Paula Burgin

Customer Care, Oakville Hydro

“Util-Assist was instrumental to our success in delivering conservation programs to our customers. Util-Assist proved extremely knowledgeable on all conservation initiatives offered in our marketplace and kept us o top of regulatory changes. I strongly recommend Util-Assist to other utilities looking for professional competence and excellent service.”

Cindy Landry

Conservation Manager, Coopérative Hydro Embrun Inc.