Util-Advisor for PowerAssist
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Util-Advisor for PowerAssist
Don't leave your customers in the dark! Consult the Util-Advisor, an online tool that offers suggestions based on your contact centre needs for outage communications. Answer a few easy questions and we'll deliver customized recommendations straight to your desktop.
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1%
What is your primary challenge
with outage communications?
Enter any additional information about the quiz
Resource limitations
A text area will be displayed in the frontend when users select this answer.
Add RecommendationAdd TagsView All Assigned Tags
Customer service excellence
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Add RecommendationAdd TagsView All Assigned TagsOperational inefficiencies
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What are your greatest challenges with
respect to resource limitations?
Choose all that apply.
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No after-hours service
A text area will be displayed in the frontend when users select this answer.
Add RecommendationAdd TagsView All Assigned TagsInability to scale during outage events
A text area will be displayed in the frontend when users select this answer.
Add RecommendationAdd TagsView All Assigned TagsStaff (or outsourced call centre) with limited utility knowledge
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Add RecommendationAdd TagsView All Assigned TagsOvertaxed operations staff focused on restoring power
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What are your greatest challenges with
respect to customer service?
Choose all that apply.
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Multi-channel communications
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Add RecommendationAdd TagsView All Assigned TagsConvenient self-serve options
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Add RecommendationAdd TagsView All Assigned TagsDirect phone lines for key accounts
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Add RecommendationAdd TagsView All Assigned TagsPersonalized assistance
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Do you outsource some or all
of your outage queries?
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Yes
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Add RecommendationAdd TagsView All Assigned TagsNo
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Next
How many outages do you experience
each year on average?
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Between 500 and 1,000
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Add RecommendationAdd TagsView All Assigned TagsMore than 1,000
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Next
What are your greatest challenges with
respect to operational inefficiencies?
Choose all that apply.
Enter any additional information about the quiz
Prolonged outages
A text area will be displayed in the frontend when users select this answer.
Add RecommendationAdd TagsView All Assigned TagsLack of standard processes
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Add RecommendationAdd TagsView All Assigned TagsUnverified dispatching
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Add RecommendationAdd TagsView All Assigned TagsReliability issues
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Thank you for consulting the Util-Advisor to learn how to transform your outage communications for the better!
PowerAssist is a 24x7 outage communications contact centre, designed specifically for utilities, with digital inbound and outbound channels for customer choice.
Download your custom report below to empower your contact centre with tailored solutions for power outage communications. Your custom report will also be sent directly to your email. If you don't see the email in your inbox, please check your spam or junk folder.
Download a brochure: PowerAssist
Read a case study: Powering Ahead: Taking PowerAssist to the Next Level
Hear what our clients are saying:
"Outage calls and after-hours inquiries used to be inefficient, challenging, and customer-frustrating experiences. Today, it's a complete turnaround. With PowerAssist, our customers now feel genuinely heard, and the restoration process is more transparent and understandable. PowerAssist has become integral to our utility, benefiting both operations and customer service sides."
“Our own ability to be customer-focused is further enhanced by the outstanding work that PowerAssist does on behalf of Alectra each and every day… Please pass on our gratitude and appreciation to all your agents who worked tirelessly this weekend to provide outage communication information to our customers and communities we serve.”
PowerAssist’s “persistent efforts and spirit in efficiently handling the high volume of calls and providing updated information regarding crew location and estimation of power restoration demonstrated remarkable teamwork, dedication and commitment under challenging conditions.”
"With 24x7 support and continuous engagement between our staff and PowerAssist agents, we've improved our processes as well as the customer experience."
Return to the PowerAssist webpage: PowerAssist
Download Your Custom Report
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[CATEGORY_TOTAL_PERCENT]
[CATEGORY_TOTAL_NUMBER]
Thank you for consulting the Util-Advisor to learn how to transform your outage communications for the better!
PowerAssist is a 24x7 outage communications contact centre, designed specifically for utilities, with digital inbound and outbound channels for customer choice.
Download your custom report below to empower your contact centre with tailored solutions for power outage communications. Your custom report will also be sent directly to your email. If you don't see the email in your inbox, please check your spam or junk folder.
Download a brochure: PowerAssist
Read a case study: Powering Ahead: Taking PowerAssist to the Next Level
Hear what our clients are saying:
"Outage calls and after-hours inquiries used to be inefficient, challenging, and customer-frustrating experiences. Today, it's a complete turnaround. With PowerAssist, our customers now feel genuinely heard, and the restoration process is more transparent and understandable. PowerAssist has become integral to our utility, benefiting both operations and customer service sides."
“Our own ability to be customer-focused is further enhanced by the outstanding work that PowerAssist does on behalf of Alectra each and every day… Please pass on our gratitude and appreciation to all your agents who worked tirelessly this weekend to provide outage communication information to our customers and communities we serve.”
PowerAssist’s “persistent efforts and spirit in efficiently handling the high volume of calls and providing updated information regarding crew location and estimation of power restoration demonstrated remarkable teamwork, dedication and commitment under challenging conditions.”
"With 24x7 support and continuous engagement between our staff and PowerAssist agents, we've improved our processes as well as the customer experience."
Return to the PowerAssist webpage: PowerAssist
Download Your Custom Report
%%CATEGORY_TOTAL_PERCENT%%
%%CATEGORY_TOTAL_NUMBER%%
[CATEGORY_TOTAL_PERCENT]
[CATEGORY_TOTAL_NUMBER]
Thank you for consulting the Util-Advisor to learn how to transform your outage communications for the better!
PowerAssist is a 24x7 outage communications contact centre, designed specifically for utilities, with digital inbound and outbound channels for customer choice.
Download your custom report below to empower your contact centre with tailored solutions for power outage communications. Your custom report will also be sent directly to your email. If you don't see the email in your inbox, please check your spam or junk folder.
Download a brochure: PowerAssist
Read a case study: Powering Ahead: Taking PowerAssist to the Next Level
Hear what our clients are saying:
"Outage calls and after-hours inquiries used to be inefficient, challenging, and customer-frustrating experiences. Today, it's a complete turnaround. With PowerAssist, our customers now feel genuinely heard, and the restoration process is more transparent and understandable. PowerAssist has become integral to our utility, benefiting both operations and customer service sides."
“Our own ability to be customer-focused is further enhanced by the outstanding work that PowerAssist does on behalf of Alectra each and every day… Please pass on our gratitude and appreciation to all your agents who worked tirelessly this weekend to provide outage communication information to our customers and communities we serve.”
PowerAssist’s “persistent efforts and spirit in efficiently handling the high volume of calls and providing updated information regarding crew location and estimation of power restoration demonstrated remarkable teamwork, dedication and commitment under challenging conditions.”
"With 24x7 support and continuous engagement between our staff and PowerAssist agents, we've improved our processes as well as the customer experience."
Return to the PowerAssist webpage: PowerAssist
Download Your Custom Report
%%CATEGORY_TOTAL_PERCENT%%
%%CATEGORY_TOTAL_NUMBER%%
[CATEGORY_TOTAL_PERCENT]
[CATEGORY_TOTAL_NUMBER]
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