Util-Assist News

When it comes to outage communications, utilities face a paradox: customers want instant, accurate updates, but they don’t necessarily want to pick up the phone. That’s not bad news. As Util-Assist’s John McClean explains in a recent Factor This! article, it’s a sign...

As grid security takes center stage this fall, Util-Assist is at the forefront at GridSecCon 2025, taking place October 7–10 at the MGM Grand in Las Vegas, NV. Visit us at booth #302, where Util-Assist’s John McClean and Paul Wood will showcase SecureAssist, our...

For utility leaders and operations teams, few challenges carry as much weight as outage communications. Customers expect fast, accurate updates, while utilities balance staffing pressures, new technologies, and the need to maintain trust. That’s why the next episode...

As utilities look ahead to the next wave of advanced metering infrastructure (AMI), many are now planning for or actively procuring AMI 2.0 solutions. These next-generation technologies are transforming how utilities manage operations, engage customers, and prepare...

As first-generation advanced metering infrastructure (AMI) systems approach end-of-life, utilities across North America are facing a pivotal decision: upgrade existing infrastructure or invest in full system replacement? In a recent Factor This article, Util-Assist’s...

The utility landscape is rapidly evolving, and staying ahead means staying informed. Current Conversations is our new webinar series designed to illuminate industry trends, power up best practices, and spark meaningful discussions for utility professionals navigating...

Util-Assist is now a corporate partner of GridSmartCity, a step that reflects our commitment to delivering innovative solutions that empower utilities and support the evolution of the energy grid. GridSmartCity is a collaboration of local distribution companies...

April marked a significant milestone for our CustomerAssist team, achieving full SLA compliance across all client accounts. This accomplishment reflects our ongoing commitment to delivering consistent, high-quality service while fostering a culture of continuous...

We can’t wait to connect with utilities and partners in Phoenix at the IUCX Conference 2025, May 6 – 8, and demonstrate how our services can drive real impact for your utility operations. If you’re looking to enhance the customer experience, improve operational...

It's official - Util-Assist is not only a great place to work, but one of the best places to work in Canada! Util-Assist has been recognized by Great Place to Work® as one of the 2025 Best Workplaces in Canada, ranking in the top 100 in the 100 to 999 employees...

Util-Assist has joined the Smart Electric Power Alliance (SEPA) to reinforce our commitment to helping utilities navigate the evolving energy landscape and accelerate the transition to a clean and modern grid. SEPA is a respected industry non-profit organization...

We’re excited to be live and on location at DISTRIBUTECH 2025, the premier event for utilities! Our team will be at booth #4241, in the Ontario Ministry of Economic Development booth, showcasing innovative solutions that enhance outage communications, strengthen...

The utility sector is facing unprecedented pressures—resource shortages, looming retirements, and rising customer expectations. With 72% of energy employers struggling to find talent, 40% of contact centers citing staffing issues as a top challenge, and the looming...

Utility substations are emerging as prime targets for theft, vandalism, and sabotage from a range of threat actors. In the absence of robust security standards or regulations for distribution substations, utilities must determine for themselves the best way to secure...

Util-Assist is proud to announce that we have been named on the 2024 list of Best Workplaces in Professional Services after a thorough and independent analysis conducted by Great Place to Work® Canada.The Best Workplaces in Professional Services list is based on...