Improving ProcessesImproving Processes and Preparing for Change

Utilities often identify business process redesign as the primary management challenge when moving to new smart grid solutions, and few utilities begin their projects with comprehensive or up-to-date business processes. Util-Assist works with utilities to re-engineer business processes to keep pace with industry changes. We help your stakeholders create a vision for the future state and create a plan of action based on the gap between your current processes, technologies, and structures, and where you want to go. Our robust library of business processes, compiled over years of successful projects, is used as a starting point to design business processes that take into account all affected departments in order to maximize efficiencies and gain operational benefits.

To assist employees in embracing change, we facilitate the change management process and provide effective communications on the benefits of successful implementation. Using dynamic Web-based tools, we make it easy to train and certify staff, and to encourage compliance with new processes.