As Director of Operations, Steve is responsible for ensuring that CustomerAssist and PowerAssist run efficiently, always with the customers’ goals in mind.
With over 20 years of experience as a data analyst and seven years in the utility industry, Steve has a wealth of knowledge and experience working with a variety of CIS, MDM and AMI systems, across multiple departments and with multiple teams of people. Steve has excellent people management skills and experience driving workforce optimization.
Prior to Util-Assist, Steve worked at IBM for over ten years in various capacities, including data management and IT support analysis. His ability to learn, commitment to quality results and willingness to share his knowledge with others always resulted in high client satisfaction. Steve has a B.A. in Film Studies from Carleton University.