When it comes to outage communications, utilities face a paradox: customers want instant, accurate updates, but they don’t necessarily want to pick up the phone. That’s not bad news. As Util-Assist’s John McClean explains in a recent Factor This! article, it’s a sign...
As grid security takes center stage this fall, Util-Assist is at the forefront at GridSecCon 2025, taking place October 7–10 at the MGM Grand in Las Vegas, NV. Visit us at booth #302, where Util-Assist’s John McClean and Paul Wood will showcase SecureAssist, our...
For utility leaders and operations teams, few challenges carry as much weight as outage communications. Customers expect fast, accurate updates, while utilities balance staffing pressures, new technologies, and the need to maintain trust. That’s why the next episode...
As utilities look ahead to the next wave of advanced metering infrastructure (AMI), many are now planning for or actively procuring AMI 2.0 solutions. These next-generation technologies are transforming how utilities manage operations, engage customers, and prepare...
As first-generation advanced metering infrastructure (AMI) systems approach end-of-life, utilities across North America are facing a pivotal decision: upgrade existing infrastructure or invest in full system replacement? In a recent Factor This article, Util-Assist’s...
The utility landscape is rapidly evolving, and staying ahead means staying informed. Current Conversations is our new webinar series designed to illuminate industry trends, power up best practices, and spark meaningful discussions for utility professionals navigating...
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