We can’t wait to connect with utilities and partners in Phoenix at the IUCX Conference 2025, May 6 – 8, and demonstrate how our services can drive real impact for your utility operations. If you’re looking to enhance the customer experience, improve operational efficiency, or better secure your critical assets, our team is ready to help with three managed services:
- CustomerAssist: Streamline the back-office and enhance the customer experience with outsourced services for billing, collections, and contact centre.
- PowerAssist: Revolutionize your outage communications with 24/7 service and multiple inbound and outbound digital channels for customer choice.
- SecureAssist: Protect your critical sites with AI-enabled live video monitoring to proactively detect issues, improving security and operational reliability.
Swing by booth #535 to meet with Util-Assist experts one-on-one and discover how our offerings can meet your specific needs. Be sure to book in advance to secure a timeslot!
Presentation: Powering Better Outage Communications
Don’t miss the opportunity to hear how PowerAssist has transformed Lakeland Power’s outage communications. Join Util-Assist operations expert John McClean and Vince Kulchycki, COO of Lakeland Power, in Powering Better Outage Communications on May 8 from 9:30 to 10:30 a.m.
When the lights go out, customers expect answers. But limited resources, fragmented communications, and operational challenges can hinder a utility’s ability to respond promptly and accurately. At Lakeland Power, PowerAssist agents, trained on power system delivery, triage and validate outage reports and communicate with customers via a full range of digital outbound/inbound channels. Thanks to PowerAssist’s surprisingly affordable model, the small utility is now benefiting from advanced outage communication features – previously only within the realm of larger utilities – resulting in an increase in customer satisfaction, a notable decrease in complaints, and a reinforced sense of customer trust.
About IUCX
IUCX is a leader in utility customer service learning and professional networking events, connecting utilities with industry partners to advance customer experience solutions. IUCX 2025 provides the opportunity to explore meter-to-cash processes and industry programs and offerings for utilities.
For more information, visit www.iucx.org.