PowerAssist

  Powering Ahead: Taking PowerAssist to the Next Level PowerAssist was launched in response to a December 2013 ice storm, which caused over a million outages across the northeast. Utilities experienced a significant spike in customer calls over a very short...

Tampa Electric

Advancing AMI Goals During COVID-19 As part of its grid modernization efforts, Tampa Electric embarked on a next generation infrastructure project to upgrade its metering network to Advanced Metering Infrastructure (AMI). The utility selected and procured Itron’s next...

Welcome Back to the Util-Assist Office

Util-Assist has created a video to showcase our new safety protocols and office retrofits, including touchless faucets, automatic door sensors and plexiglass  protection. Keeping employees and visitors healthy is our highest priority, and our office has re-opened on a...
Alectra Utilities

Alectra Utilities

Customer experience reaches new heights with the PowerAssist 24/7 outage call centre By Alectra Utilities, first published in The Distributor magazine, an Electricity Distributors Association publication. Today’s consumers can fill their vehicle gas tanks, shop for...