by laura | Oct 23, 2020 | Util-Assist News
Util-Assist’s president, James Douglas, will join utility professionals to share best practices and discuss latest trends at the American Public Power Association (APPA) Customer Connections Virtual Conference. James is presenting on the AMI (advanced metering...
by laura | Oct 14, 2020 | Case Studies
Powering Ahead: Taking PowerAssist to the Next Level PowerAssist was launched in response to a December 2013 ice storm, which caused over a million outages across the northeast. Utilities experienced a significant spike in customer calls over a very short...
by laura | Oct 9, 2020 | Case Studies
Advancing AMI Goals During COVID-19 As part of its grid modernization efforts, Tampa Electric embarked on a next generation infrastructure project to upgrade its metering network to Advanced Metering Infrastructure (AMI). The utility selected and procured Itron’s next...
by laura | Oct 8, 2020 | Util-Assist News
Util-Assist has created a video to showcase our new safety protocols and office retrofits, including touchless faucets, automatic door sensors and plexiglass protection. Keeping employees and visitors healthy is our highest priority, and our office has re-opened on a...
by laura | Oct 7, 2020 | Case Studies
Customer experience reaches new heights with the PowerAssist 24/7 outage call centre By Alectra Utilities, first published in The Distributor magazine, an Electricity Distributors Association publication. Today’s consumers can fill their vehicle gas tanks, shop for...
