CustomerAssist

by | Oct 6, 2023 | Case Studies

Transforming Billing Operations with CustomerAssist Introduction Nestled on the shores of Resurrection Bay, the City of Seward, Alaska (the City) is a small but vibrant coastal city surrounded by snow-capped mountains, sparkling glaciers, and pristine waters. The...

AMI Procurement

by | Oct 28, 2022 | Case Studies

Empowering Electric Innovation through AMI Procurement Services Business Challenge Headquartered in Fergus Falls, MN, Otter Tail Power Company (OTP) is an investor-owned utility that provides electricity and energy services for residential, commercial, and industrial...

SyncAssist

by | Sep 16, 2022 | Case Studies

A Custom Solution to a Unique Meter Communication Challenge Business Challenge When Ontario’s electricity regulator, the Independent Electricity System Operator (IESO), instructed utilities in Ontario to replace MV-90 meters with interval meters for certain large...

PowerAssist

by | Oct 14, 2020 | Case Studies

PowerAssist Powering Ahead: Taking PowerAssist to the Next Level PowerAssist was launched in response to a December 2013 ice storm, which caused over a million outages across the northeast. Utilities experienced a significant spike in customer calls over a very short...

Tampa Electric

by | Oct 9, 2020 | Case Studies

  Advancing AMI Implementation Goals During COVID-19 As part of its grid modernization efforts, Tampa Electric embarked on a next generation infrastructure project to upgrade its metering network to Advanced Metering Infrastructure (AMI). Util-Assist approaches smart...
Alectra Utilities

Alectra Utilities

by | Oct 7, 2020 | Case Studies

Customer experience reaches new heights with the PowerAssist 24/7 outage call centre By Alectra Utilities, first published in The Distributor magazine, an Electricity Distributors Association publication. Today’s consumers can fill their vehicle gas tanks, shop for...