AI-Assisted Substation Security Monitoring Introduction Every day across North America, utilities suffer damage and losses to assets that are protected with inadequate security measures. Copper theft continues to be a major problem, causing repairs that range from...
Transforming Billing Operations with CustomerAssist Introduction Nestled on the shores of Resurrection Bay, the City of Seward, Alaska (the City) is a small but vibrant coastal city surrounded by snow-capped mountains, sparkling glaciers, and pristine waters. The...
Empowering Electric Innovation through AMI Procurement Services Business Challenge Headquartered in Fergus Falls, MN, Otter Tail Power Company (OTP) is an investor-owned utility that provides electricity and energy services for residential, commercial, and industrial...
A Custom Solution to a Unique Meter Communication Challenge Business Challenge When Ontario’s electricity regulator, the Independent Electricity System Operator (IESO), instructed utilities in Ontario to replace MV-90 meters with interval meters for certain large...
PowerAssist Powering Ahead: Taking PowerAssist to the Next Level PowerAssist was launched in response to a December 2013 ice storm, which caused over a million outages across the northeast. Utilities experienced a significant spike in customer calls over a very short...
Advancing AMI Implementation Goals During COVID-19 As part of its grid modernization efforts, Tampa Electric embarked on a next generation infrastructure project to upgrade its metering network to Advanced Metering Infrastructure (AMI). Util-Assist approaches smart...
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